Refund & Cancellation Policy

1. Summary

Paid plans are billed monthly in advance and renew automatically until you cancel.
You can cancel at any time. Your plan stays active until the end of the period you have already paid for, and you will not be charged again.
You can ask for a full refund within 7 days of any charge, as long as you have used less than 20% of that plan's monthly requests in the period the charge covers.
Duplicate charges, charges made after you cancelled, and other billing errors are always refunded in full.

2. Cancelling a Subscription

You can cancel from the Billing page in your dashboard or by emailing info@unli.dev from the address on your account. Cancelling stops future renewals. Your plan and its request quota stay available until the end of the current paid period, after which your account moves to the free Hobby plan. Your account, API keys, and usage history are kept.

Cancelling on its own does not refund the current period. If you want your money back for a charge, request a refund as described below.

3. Refund Eligibility

We refund a charge in full when both of these are true:

You ask within 7 days of the charge. This applies to your first payment and to each monthly renewal.
You have used less than 20% of the plan's monthly requests in the period that charge covers: under 1,000 requests on Starter, under 4,000 on Pro, or under 40,000 on Ultra.

Every request to our models costs us money as soon as it is made, which is why the refund depends on how much of the plan you have used. Enterprise plans follow the refund terms in their own agreement.

When we refund a charge, the plan that charge paid for ends and your account moves to the Hobby plan.

4. Billing Errors

Regardless of the time limit or your usage, we refund in full any charge that should not have happened: duplicate charges, a renewal charged after you cancelled, or an amount that does not match the plan you chose. If the Service is unavailable for an extended period because of a problem on our side, contact us and we will review a partial refund for that period.

5. When Refunds Are Not Available

Except for billing errors and where the law requires otherwise, we do not refund:

Charges more than 7 days old.
Periods in which you have used 20% or more of the plan's monthly requests.
The unused part of a period after you cancel. You keep access until the period ends instead.
Accounts suspended or terminated for breaking our Terms of Service, for example for abuse or fraud.

6. How to Request a Refund

Email info@unli.dev from the address on your account. Include the date and amount of the charge and, if you like, the reason. We aim to reply within 3 business days.

7. How Refunds Are Paid

Payments are processed by our payment partner, which may act as the merchant of record for your purchase and may appear under its own name on your statement. Approved refunds go back to the original payment method through that partner, in the currency you paid. They usually appear within 5 to 10 business days, depending on your bank or card issuer. We cannot refund to a different card or account.

8. Chargebacks

If you think a charge is wrong, please email us before opening a dispute with your bank. Most problems are faster to fix directly. While a chargeback is open, we may pause paid access on the account involved.

9. Your Legal Rights

Nothing in this policy limits rights you have under the consumer protection laws that apply to you. Where those laws give you more than this policy does, they take precedence.

10. Changes to This Policy

We may update this policy from time to time. Changes apply to charges made after the new version is posted on this page. Questions about this policy can go to info@unli.dev.